> ## Documentation Index
> Fetch the complete documentation index at: https://pixelcut.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Status Page

> Where to look when requests fail or latencies spike.

## API Status Page

The [API status page](https://status.pixelcut.ai/) is regularly updated to reflect any ongoing issues with the API. It is also where any planned maintenance will be announced.

## How to troubleshoot API failures

### First: identify the failure class

* `401 invalid_auth_token`: key missing/incorrect
* `403 insufficient_api_credits`: out of credits
* `429 rate_limit_exceeded`: too much concurrency
* `5xx`: transient server error (retryable)

### If you suspect an incident

* Capture a timestamp, endpoint, and response body (remove secrets)
* Email `api@pixelcut.ai` with the details

### Self-checks

* Verify your API key and environment variables
* Confirm your retry policy isn’t amplifying load during 429s
* Check your credit balance (`GET /v1/credits`)

<CardGroup cols={2}>
  <Card title="Rate limits & retries" icon="timer" href="/developer-guide/core-concepts/rate-limits" />
</CardGroup>