> ## Documentation Index
> Fetch the complete documentation index at: https://pixelcut.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Send high-quality reports so support can resolve issues faster.

## Before you email support

* Try the most common fixes first: restart/update/reinstall, confirm sign-in method and organization, and restore purchases (mobile) or confirm billing (web).
* If you’re integrating the API, verify your rate limit and retry behavior

<CardGroup cols={2}>
  <Card title="App issues" icon="triangle-exclamation" href="/user-guide/troubleshooting/app-crashing" />

  <Card title="Projects missing" icon="folder-open" href="/user-guide/troubleshooting/projects-missing" />

  <Card title="Pro not showing" icon="badge-check" href="/user-guide/troubleshooting/pro-not-showing" />

  <Card title="Blurry exports" icon="image" href="/user-guide/troubleshooting/blurry-exports" />
</CardGroup>

## How to contact support

Email `support@pixelcut.ai` and include:

* Your account email
* Device + OS (or browser + version)
* Pixelcut app version (or browser + version if on web)
* Steps to reproduce (if you can repeat it)
* Expected vs actual result
* Screenshots or a short screen recording

The more exact the steps (and timestamps), the faster support can reproduce and resolve the issue.

If you’re reporting an API issue, email `api@pixelcut.ai` with endpoint + timestamp + response body (remove secrets).