> ## Documentation Index
> Fetch the complete documentation index at: https://pixelcut.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Pro Not Showing

> Fix subscription entitlement issues without waiting on support.

## Quick checks

* Make sure you’re signed into the correct account (and organization)
* Confirm your subscription is active in the store or billing portal where you purchased it
* Wait a couple minutes after upgrading (entitlements can take a moment to sync)

## iOS / Android

* Use the platform’s **Restore purchases** flow (if available in Pixelcut)
* Sign out and sign back in

## Web

* Confirm you’re logged into the billing account that purchased Pro
* Check for an active subscription in Account/Billing

## Still stuck?

Contact support and include your account email + receipt/invoice if possible.

<Card title="Contact support" icon="life-ring" href="/user-guide/troubleshooting/contact-support" />